If you've been in merchant services long enough, you've probably offered a third-party service to a merchant and later wished you hadn't. I've been there myself.
When the processor I joined in 2011 was acquired by TSYS, I had no choice but to find a new home. It wasn't a smooth experience.
At the time, I wasn't plugged into any industry groups or communities, so I made my decision based mostly on online reviews.
The processor I landed with turned out to be fine overall, but some of the third-party services they partnered with were not. That led to frustrated merchants and, frankly, a lot of unnecessary embarrassment on my end.
That experience stuck with me. It's one of the reasons I started building this software: to create something stable, transparent, and built for the long haul. not just another "startup app" that feels risky to work with.
I know what you might be thinking: "Is it safe to work with a startup?" It's a fair question. Nobody wants to put their business in the hands of something that feels shaky or untested.
So let me give you a snapshot of the foundation we've put in place to make sure our partners and resellers can feel confident:
- Professional Development Partner – We work with JMA Resources, Inc., a U.S. based development company with years of experience building and managing enterprise-grade solutions. Their structured development, rigorous testing, and ongoing support mean you're not relying on a "one-man show."
- Emergency Downtime Plan – We've prepared for worst-case scenarios. If downtime ever happens, we have a response plan to keep shops informed, resolve the issue quickly, and restore access without data loss. Our software runs on Google Cloud Platform, with Cloudflare protection being added, which brings enterprise-level reliability and security.
- Customer Support – Resellers and shops aren't left hanging. We have systems in place for onboarding, troubleshooting, and live customer support. When shops need help, they get it. and resellers always have backup from our team.
- Proven Processes – From merchant onboarding to estimate approvals, everything is designed with checks, safeguards, and compliance in mind. That means less risk for shops, customers, and resellers alike.
- Our Staff – We're not a faceless startup. Real people keep this company moving every day. Elisabeth Geiwitz just started her third year with us and knows every part of the operation. Nicole Devery, one of our first resellers, joined us as Director of Reseller Development in May 2025. And our newest addition, Damina Butts, provides technical support to ensure our member area and support page are always live and functioning.
- Documentation – We've carefully documented all the moving pieces of our company in one consolidated system. This makes onboarding easier, protects knowledge, and ensures that no one person is a single point of failure.
- Corporate Structure & Continuity – We've recently incorporated as a Delaware C Corporation and plan to issue shares of stock. Our employees and early resellers will have access to stock options. You can literally own a piece of what you sell. We're also building a contingency plan to ensure the company remains stable even if I were unable to fulfill my duties. I'll be 57 this year and plan on sticking around for many years. But if something happens to me, this company will remain in good hands and on solid footing.
The bottom line is simple: we're combining the innovation of a startup with the systems and reliability you'd expect from an established provider. That means when you bring this software to shops, you can be confident you're offering something solid, reliable, and built to last.
Thank you for considering us. I take your trust seriously, and I'll never put resellers or merchants in a position that I wouldn't want to be in myself.
If you have not reviewed our reseller options, you can find a complete overview here: Rate Remover Resellers
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Scott Gibbens
Founder, Rate Remover Software, Inc.