I founded Rate Remover Software to address persistent pain points in the payment processing industry. The core frustrations I identified from business owners included:
- Confusion about fees
- Unexpected charges
- Rising rates
- Inadequate PCI compliance support
The Catalyst
The creation stemmed from a 2019 settlement between merchants and New York State regarding card fees. While the ruling permitted merchants to charge customers for card payments, many implementations failed to meet compliance standards by displaying only cash discounts rather than dual pricing.
When regulatory enforcement accelerated in 2022, I recognized a gap: no compliant dual-pricing solution existed for businesses creating estimates and invoices. The existing software options simply couldn't handle the requirements.
Early Development
I initially developed an Excel prototype to prove the concept could work, but I lacked the resources to scale it professionally into a full software solution.
The Breakthrough
The project gained momentum in November 2023 when a sales representative introduced me to a developer capable of building the software properly. This collaboration launched the professional platform, which continues evolving based on user feedback and feature requests.
Our Vision
Rate Remover aims to help businesses improve customer pricing transparency while reducing operational overhead. We're ultimately supporting merchant service providers in differentiating themselves competitively while giving auto repair shops the tools they need to remain compliant and profitable.
Thank you for being part of this journey. If you have ideas or feature requests, I'd love to hear from you.
See our auto repair shop software features in action, or get started with Rate Remover today.
Scott Gibbens
Founder, Rate Remover Software