Privacy Policy
Last updated: April 9, 2026
Who We Are
Rate Remover Software, Inc. operates the website https://shoprateremover.com and the software platform at https://myrateremover.com. This Privacy Policy describes how we collect, use, and protect information when you visit our website or use our software.
Information We Collect
Information you provide: When you sign up for our software, request a demo, contact us, or submit a form (such as our feature suggestion or booking forms), we may collect your name, email address, phone number, business name, and billing information.
Software data: When you use our software platform, you enter customer and vehicle information, estimates, invoices, and related business data. This data belongs to you and can be exported at any time.
Automatically collected information: When you visit our website, we automatically collect certain information including your IP address, browser type, device information, pages visited, and referring URL. We use the Meta (Facebook) Pixel to measure advertising effectiveness and deliver relevant ads. This pixel may collect data about your browsing activity on our site.
Your Customer Data
We do not sell, share, or use your customer data for any purpose other than providing our software services to you. Any customer information you enter into our platform belongs to you and can be exported at any time. Customer data is stored using Google Cloud SQL for PostgreSQL, secured with automatic encryption at rest and in transit, with integrated support for customer-managed encryption keys, Cloud IAM database authentication, Virtual Private Cloud (VPC), and firewall protection to control network access.
Cookies and Tracking
Our website uses cookies and similar technologies for the following purposes:
- Essential cookies: Required for the website and software platform to function properly, including session management and authentication.
- Analytics: We use the Meta (Facebook) Pixel to understand how visitors interact with our website and to measure the effectiveness of our advertising campaigns.
You can control cookies through your browser settings. Disabling cookies may affect the functionality of our website and software.
Embedded Content and Third-Party Services
Our website includes embedded content and integrations from third-party services, including:
- Vimeo: Video content embedded on our demo and user guide pages.
- JotForm: Forms for feature suggestions and other submissions.
- LeadConnector (GoHighLevel): Booking and scheduling widgets.
- PartsTech: Parts ordering integration within our software platform.
These third-party services may collect data about you, use their own cookies, and monitor your interactions. We encourage you to review the privacy policies of these services.
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our software and services
- Process transactions and send related communications
- Respond to your inquiries and support requests
- Send product updates and important notices
- Measure and improve our advertising and marketing efforts
- Comply with legal obligations
Who We Share Your Data With
We do not sell your personal information. We may share limited information with trusted service providers who assist us in operating our business (such as cloud hosting, payment processing, and customer support tools), and only to the extent necessary for them to perform those services. We may also disclose information when required by law or to protect our legal rights.
Data Retention
We retain your account and customer data for as long as your account is active or as needed to provide our services. If you cancel your account, you may request export of your data before deletion. We retain certain information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.
Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your personal data
- Export your customer data at any time
- Opt out of marketing communications
California residents may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to delete, and the right to opt out of the sale of personal information. We do not sell personal information.
Data Security
We implement industry-standard security measures to protect your data, including encryption at rest and in transit, secure cloud infrastructure on Google Cloud Platform, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us at support@shoprateremover.com.